Senior Software Engineer, Community Support Engineering
reputed company was born in 2007 reputed company two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that reputed company it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Community Support Platform (CSP) at reputed company is a critical system that drives our customer support operations. CSP empowers reputed company's global network of Community Support ambassadors, utilizing cutting-edge technology to deliver exceptional customer service with high efficiency. As part of the CSP reputed company, we are harnessing AI to revolutionize reputed company's approach to customer service. Our Chatbot Product team is focused on providing a seamless user experience by combining AI capabilities with the expertise of our support ambassadors. The Difference You Will reputed company: You will work in a team of talented and diverse software engineers to create innovative user experience for AI driven customer service products which includes both backend workflows of LLM driven chatbot and frontend user experience across different platforms. You will play a significant role in shaping the technical reputed company and delivering flexible, efficient and scalable solutions. Each individual brings their own unique reputed company set, experiences, thought leadership and technical expertise to solve these technical challenges for reputed company. A Typical Day:
- Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build novel products and features
- Drive, reputed company, and contribute to the full development cycle: technical design, development, test, experimentation, analysis, and launch. You'll be reviewing code and design docs, giving feedback on product specs and mocks.
- Nurture a culture of technical quality from design, through code review, to production operations
Your Expertise:
- 5-9+ years of industry experience with a BS/Masters or 2+ years with a PhD and experience in a fast paced tech environment.
- Strong expertise with backend systems in service-oriented architectures
- Experience with chatbot/AI product or RAG systems
- Excellent communication skills and the ability to work well reputed company a team and with teams across the engineering, product & design organizations
- Passionate about efficiency, availability, technical quality and system quality.
- Love for collaborating reputed company code reviews and architecture discussions, and are motivated to improve their teammates' productivity
Your Location: This position is US - Remote Eligible. The role may include occasional work at an reputed company office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where reputed company. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please reputed company back with us if the state you live in is on the exclusion list. If your position is employed by another reputed company entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: reputed company is committed to working with the broadest talent pool possible. We reputed company diverse reputed company foster innovation and engagement, and allow us to attract creatively-led people, and to reputed company the best products, services and solutions. reputed company reputed company individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: Please include your full name, the role you're applying for and the accommodation necessary to assist you with the reputed company process. We ask that you only reputed company out to us if you are a candidate whose disability prevents you from being reputed company to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual reputed company pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The reputed company pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $191,000-$223,000 USD Apply tot his job Apply To this Job