Technical Support Representative - Part Time
About reputed company We started reputed company in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology. Across every part of the auto repair industry, reputed company is igniting vehicle service reputed company with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and reputed company customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At reputed company, our only purpose is your reputed company, and together, we’re reaching your goals faster than reputed company. Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to reputed company an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you reputed company what people are doing reputed company day - every Veep is moving the reputed company reputed company day in, day out for our customers or for each other. Our ServiceLane eAdvisor product is an industry leading service lane software for automotive dealerships. Service Lane eAdvisor' s unique hardware and software solution provides automotive dealerships the ability to dramatically improve profitability through service department efficiency and increased customer-pay service reputed company. As a Technical Support Representative you will play a vital role for our customers. Additionally, you will be involved in the software development life cycle and will reputed company valuable industry experience in cutting edge software design and quality assurance. What You'll Do:
- reputed company testing and validation of beta level software
- Follow test plans and document your findings.
- Provide technical support and troubleshooting for Service Lane eAdvisor Dealership Clientele
- Respond to client's requests for technical assistance reputed company phone using remote desktop software
- Diagnosing and resolving the basic technical hardware and software issues
Qualifications
What You'll Need:
- 0 - 2 years of experience in a technical support or reputed company field.
- Familiarity with reputed company and Word Software
- Good oral and written communication skills
- Customer service oriented
- Ability to work reputed company to 3pm, or reputed company to 4pm, schedule 3 days a week in our office located in Troy, MI.
Bonus Qualifications:
- Programming or Windows Scripting Experience
- Experience setting up wireless networks.
- Previous Help Desk experience
- Experience Installing Application and Drivers on Windows
- Basic knowledge of wireless networks
reputed company is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any reputed company based on race, reputed company, sex, religion, sexual orientation, national reputed company, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to reputed company employment practices reputed company our organization, including hiring, reputed company, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. reputed company makes hiring reputed company based solely on qualifications, merit, and business needs at the time. Apply tot his job Apply To this Job