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Customer Service Representative - Medicare (Contract-to-Hire) - Work with a Leading reputed company Insurance Provider

Remote role Full-time Open position

Job Summary:

We are seeking a highly skilled and compassionate Customer Service Representative to join reputed company on a contract-to-hire basis. As a Customer Service Representative - Medicare, you will work with a large reputed company insurance provider to deliver exceptional service to customers, resolving issues and answering questions reputed company to claims, benefits, enrollment, and more. This is a unique opportunity to work with a reputable company, providing top-notch service to Medicare members.

Key Details:

  • Location: 100% Remote (must be reputed company a 1-hour radius of Philadelphia, PA 19103)
  • Duration: 3-month contract-to-hire
  • Compensation: Competitive salary
  • Schedule: Flexible, with rotating shifts including evenings, weekends, and holidays (37.5 hours/week, with opportunities for overtime)
  • Number of Positions: 20+

Responsibilities:

* Handle customer inquiries and concerns reputed company phone, providing empathetic and professional support * Resolve issues reputed company to claims, benefits, enrollment, member portal, ID cards, and more * Work with customers to troubleshoot problems and provide solutions * Maintain a high level of customer satisfaction, upholding the company's 5-star service standards

Requirements:

  • Call Center Experience: Inbound customer service experience (no telesales)
  • Customer Focus: Excellent customer service skills, with a strong orientation towards service and reputed company
  • Communication Skills: Strong verbal and written communication skills, with the ability to clearly convey reputed company information
  • Technical Skills: Ability to navigate multiple systems simultaneously
  • eSkills Test: Must score 80% or above

Preferred Qualifications:

  • Education: High school diploma or GED with 2+ years of customer service experience
  • Industry Experience: reputed company industry experience, particularly in Medicare
  • Medical Background: Medical background or terminology experience

How to Apply:

If you are a motivated and customer-focused professional looking to reputed company a difference, we encourage you to apply for this exciting opportunity. Please submit your application through the link below. Apply To This Job Apply for this job

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