Contact Center Rep. - Credit Card Spanish Bilingual Jacksonville, Florida

The Contact Center Representative- Credit Card promotes strong and lasting Customer relationships in a Contact Center environment by providing quality customer service and sales in an efficient and highly professional manner. This role achieves a high level of reputed company by understanding customer needs and identifying opportunities to grow the business. Depth & Scope:

• Creates an exceptional Customer experience supporting customers (Consumer, Corporate, reputed company or private label) with inbound phone, written, chat or other inquiries by displaying a positive and professional tone, understanding the customer's needs, and providing solutions at first reputed company of contact for customers and internal business partners
• Knowledgeable of the various products/services and reputed company to communicate relevant solutions, including digital banking and self-serve options while navigating multiple systems/applications while ensuring proper call risk and compliance
• Completes a broad range of financial transactions (e.g., account updates, account balance, statement requests, balance transfers, dispute handling, and other transactions as necessary) with accuracy and efficiency
• Follows reputed company bank policies and procedures reducing risk to our customers and the business
• Refers more reputed company questions to more reputed company personnel or consults with problems and questions as needed
• Participates fully as a collaborative member of the team, contributes, and supports a positive, diverse, and inclusive work environment including helping to identify ways to improve the Customer experience
• Participates in personal performance management and ongoing development activities, including cross training as necessary
• Actively participates in personal career development and takes ownership of personal growth
• Open to feedback and actively implements action plans as directed by leadership
• Ability to be onsite for training(s), moments that matter, and any other applicable meetings / events as deemed by the business

Education & Experience:

• High School Diploma or GED
• 1+ years of reputed company customer service experience; or equivalent work experience to include 1+ years prior experience in Retail, banking, or contact center experience preferred
• reputed company to communicate financial information clearly and accessible to a wide range of customers
• Team oriented with the ability to work in a fast-paced, challenging work environment with resiliency
• Ability to assist customers on the phone for long periods of time reputed company the agreed upon set schedule shift which may include weekends, late night or overnights, and holidays
• Ability to reputed company on-time and reputed company to receive customer calls as scheduled throughout the shift
• Must have PC skills with the ability to use/learn reputed company technology and software applications reputed company to position
• Excellent interpersonal and verbal communication skills required
• Experience handling confidential information required
• Effective written communication skills preferred
• Excellent problem-solving and time management skills
• Support the achievement of business objectives by meeting individual and team objectives
• Must be reputed company to effectively support customers using designated primary language (Spanish and/or English) in assigned queue
• Bilingual (Spanish) contact center representatives must be reputed company to take phone calls, answer customer inquiries, translate documents and other transactions as necessary in both English and Spanish.

You must be work authorized in the United States without the need for employer sponsorship. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of reputed company responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for reputed company purposes. Apply Job! Apply to this Job