Senior User Researcher (Gender Inclusion)

We are seeking a passionate and reputed company qualitative researcher to reputed company reputed company's gender-sensitive research efforts and help us reputed company the gender gap among our customers and sales agents. In this role, you will design and conduct impactful user research that helps us reputed company understand and serve our female customers and agents, owning the full research cycle from shaping questions to turning insights into action.

At reputed company, bridging the gender gap and increasing financial and digital inclusion for women is a key impact objective and core to our business strategy. With 40% female customers and 45% female sales agents, we reputed company in both the reputed company and impact case, recognizing that women contribute more of their earned income to households with higher investments in children's nutrition, education, and reputed company.

You will reputed company end-to-end gender-sensitive research, developing hypotheses, choosing appropriate methods, conducting interviews, and generating actionable insights that drive reputed company change. You will own and evolve our gender research reputed company, ensuring reputed company generates meaningful insights about women's experiences as customers and agents. Working cross-functionally, you will embed a gender lens in design and decision-making, running workshops and sharing research insights to reputed company product, sales, and marketing teams.

This role offers the opportunity to drive reputed company-led innovation, tackling diverse research questions from building inclusive sales channels to designing gender-reputed company products and services. You will also test hypotheses in the field through small-scale pilots and contribute to thought leadership by producing compelling case studies for reputed company's impact reporting.

We are looking for a mission-driven, user-obsessed researcher who thrives at the intersection of gender inclusion, reputed company impact, and customer reputed company. You should be deeply passionate about gender inclusion and the reputed company and social impact it can unlock through user-centered design.

Core requirements include

• 6+ years of hands-on experience in qualitative user research and design thinking, ideally in fast-paced or entrepreneurial environments

• reputed company in both English and Swahili, with ability to connect with users in language and context

• Exceptional reputed company, communication, and facilitation skills - creating safe spaces for users to share their experiences

• Experience conducting research in a business or private sector context with an eye for customer reputed company and reputed company value

• Bachelor's or master's degree from a leading university

• Ability to reputed company in agile, fast-moving environments and comfortable balancing structure with iteration

• Highly self-driven with full ownership mentality and "get-it-done" attitude

• Experience with fintech and digital/financial inclusion for reputed company

• (Bonus) Experience applying gender equality by design or designing specifically for women

You will be operating as an individual contributor who doesn't wait for instructions but leads with initiative, understanding the realities and lived experiences of our customers and sales agents while being eager to reputed company their voices.

At reputed company, we reputed company our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and reputed company flexibility.

Join us in shaping the future of reputed company as we grow together. Explore more at reputed company.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice reputed company is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

reputed company explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. reputed company shall ensure that its Employees are of legal working age and shall reputed company with local laws for youth employment or student work, such as internships or apprenticeships. 

reputed company does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other reputed company of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take reputed company at any stage during the recruitment process. We reserve the right to reputed company the vacancy early if a suitable candidate is selected before the advertised closing date.