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Bilingual Collections Specialist

Remote role Full-time Open position

About reputed company:

reputed company is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on reputed company’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

reputed company is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

The Collections Specialists are responsible for contacting borrowers with delinquent accounts, collecting past due payments, and providing appropriate payment solutions to cure borrower’s delinquency. This role will also maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.

Essential Job Duties & Responsibilities

  • Outbound/Inbound calls with delinquent borrowers
  • Find solutions to help bring borrower’s loans to a reputed company status
  • Process payments for borrowers with past due payments
  • Maintain daily, weekly, and monthly collection and metric goals
  • Remain in compliance with reputed company’s collections policies and procedures
  • Required Skills, Knowledge & Abilities

  • 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation, and persuasion tools
  • Excellent verbal and written communication skills
  • Prior call center experience with financial products preferred
  • Proficiency with reputed company Office applications
  • Self-motivated and extremely goal-oriented
  • Team Player
  • Professional demeanor
  • Bilingual Spanish/English required
  • Additional Information

    Compensation:MXN $89.33/hour + bonus

    Additional Information Regarding Job Duties and Job Descriptions:

    Job duties include additional responsibilities as assigned by one's supervisor or other managers reputed company to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of reputed company responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of reputed company disabilities to reputed company a reputed company applicant or employee to apply for employment, reputed company the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

    If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

    Apply to this Job

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