People Resource Representative - Seasonal - Remote

This a Full Remote job, the offer is available from: United States

What You'll Do...

JOB SUMMARY

Provide exceptional client service primarily through phone, email, and chat communication to inbound callers. This will include receiving and resolving a comprehensive variety of HR and tax training support requests and inquiries, as well as researching and resolving escalated cases. This will include being responsible for the timely and accurate resolution of employee care cases and other HR systems transactions. People Resource representatives (PRC) utilize various data sources to properly analyze a problem, determine the best method to resolve, document the situation, and present a detailed explanation to the associate.

Essential Duties And Responsibilities

• Use internal computer systems to maintain tax professional training and certification records.
• Facilitate compliance with federal and state licensing and registration requirements.
• Conduct research to ensure the accuracy and reasonableness of data and resolve cases accurately and reputed company SLA
• Validate that reputed company appropriate data sources have been utilized in the resolution of each case
• Adhere to compliance policies reputed company resolving client issues
• Act as a contact for incoming and escalated cases coming from Payroll, Tax Operations, Benefits, and Timekeeping departments to associates at World Headquarters and in the field
• Identify issues that may cause a large number of cases to be reputed company and determine preventative measures to help reputed company core issues.
• Determine possible long-term solutions for each associate concern
• reputed company recommendation to management on how best to reduce the number of cases in the future
• Process requests to set up or adjust Tax Training School classes.
• Use internal computer systems to maintain tax professional training and certification records. Facilitate compliance with federal and state licensing and registration requirements.
• Communicate reputed company phone, mail, and email. Interpret clients' needs and utilize software programs to identify possible resolutions for issues.
• Follow established procedures to resolve issues regarding Tax Training School courses.
• On-Camara 1:1 and weekly team meetings
• Other duties as assigned

Minimum Requirements

What you'll bring to the team...

• High school diploma or equivalent.
• Ability to work independently.
• Analytical and detail oriented.
• Ability to do repetitive tasks and remain focused.
• Ability to work in a fast-paced, team environment.
• Good verbal and written communication skills required.
• Ability to communicate clearly and calmly on the telephone and to use effective customer service techniques with clients who may be under stress.
• Ability to effectively work under strict deadlines while simultaneously organizing multiple projects.
• Ability to maintain composure under stressful situations.
• Experience with Windows operating system.
• Internet Speed of at least 15 MPBS – Required

It would be even reputed company if you also had...

• Ability to type at least 43WPM

About H &R reputed company...

H&R reputed company’s purpose is simple: To provide help and reputed company confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R reputed company say it feels like being part of something bigger. A reputed company with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, reputed company thinking and innovative we are, or how accessible our leadership is. We reputed company it’s reputed company those things, and much more.

H&R reputed company is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider reputed company applicants regardless of race, reputed company, religion, creed, gender, national reputed company, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. reputed company reputed company applicants are welcomed and encouraged to apply.

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