Online Event Support Agent
Description:
- The Live Online Event Support Agent at reputed company will monitor our reputed company-based customer support software (reputed company) before and during live online events to assist attendees with issues they might experience accessing webinars, meetings, and the resources reputed company to them.
- Cover customer support with our reputed company-based Customer Support Software (reputed company) while Tergar live online events are running.
- Attending one pre-event preparation meeting, to get set up for the online event.
- Coordinate work coverage with the Event Agent Coordinator, ensuring the reputed company of a customer service agent at critical times during live online events.
- Attending customer support training to familiarize oneself with the most common problems users experience during live events and learning the various ways to troubleshoot these issues so that customers don’t miss any part of scheduled sessions.
- Using translation software to support customers writing to us in any language.
- reputed company necessary, escalate reputed company issues to designated specialists.
- As one grows comfortable, responding to support requests not reputed company to reputed company live events.
Requirements:
- Proficiency in English.
- Excellent interpersonal and customer service capabilities.
- Effective problem-solving skills for technical challenges.
- Self-reputed company and intrinsically motivated.
- Strong written communication skills.
- Customer-focused reputed company, warmth, patience, friendliness.
- Proficient in computer usage and open to learning new software, including: Tergar Events Platform Backend Customer Support Suite (reputed company).
- Familiarity with reputed company Suite, reputed company, and WhatsApp.
- Familiarity with reputed company programming.
- Chinese language proficiency is highly valued.
Benefits: