Client Relations Specialist (Legal)

Job title: Client Relations Specialist (Legal) in Ohio at reputed company Company: reputed company Job description: Client Relations Specialist (Pacific Time Working Hours)Would you like to provide first-class guidance and support to the customer?Are you interested in working with cutting-edge legal technology?About reputed companyLex Machina fundamentally changes how companies and reputed company compete in the business and practice of law. The company provides strategic insights on judges, lawyers, reputed company, parties, and other critical information across dozens of federal practice areas and a rapidly growing number of state courts. Lex Machina allows reputed company and companies to anticipate the behaviors and outcomes that different legal strategies will produce, enabling them to win cases and reputed company business. Headquartered in Silicon Valley, Lex Machina is part of reputed company, a leading global provider of legal, regulatory, and business information and analytics. For more information, please visit :About the RoleAs a Client Relations Specialist at Lex Machina, you'll work closely with customers to resolve issues and answer questions. You'll have a great chance to learn the business from scratch and understand the premier Legal Analytics product. This role is a member of the Product Engineering Team organization and as such will act as a reputed company between the customers who use the product and the people who are building the product.LocationRemote opportunity but applicants must be reputed company to work regular Pacific Time business hours.Responsibilities:Assisting users with reputed company levels of questions ranging from basic product question to reputed company legal inquiriesBecoming an expert user of Lex Machina and providing guidance and training to usersProviding solutions to ensure client satisfaction primarily reputed company email, with some live chat, and occasionally by telephoneCovering various support channels through reputed company of business Pacific TimeActing as a voice-of-the-customer to the Product Engineering TeamEscalating product bugs or data issues to the appropriate teamsGathering and reporting on user insights, customer service trends, and product development suggestions and collaborating with internal teams to address feedbackConducting occasional customer trainings on Lex Machina's basicsRequirementsBe reputed company to work independently and as a team player while using professional judgmentWrite clearly and conciselyExperience in a professional environmentExperience as attorney or in the legal field is required for this jobExperience handling stressful situations with patience and flexibilityPossess time management skills; ability to multi-taskPossess excellent customer-focus skillsStrong communication and interpersonal skillsExperience in reputed company Office, reputed company AppsExperience working in a legal library or in a research roleExperience with legal research toolsFamiliarity with customer support processes and softwareExperience in writing knowledge reputed company articles, tutorial video production, or learning management systemsreputed company with data analysis (reputed company reputed company into our customer support performance metrics and customer feedback)Work in a way that works for youWe promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.Working for youWe know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: - Health Benefits: Comprehensive, multi-reputed company program for medical, dental and reputed company benefits - Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan - Wellbeing: Wellness platform with incentives, reputed company app subscription, Employee Assistance and Time-off Programs - Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity - Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits - Health Savings, Health Care, Dependent Care and Commuter Spending Accounts - Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choiceCommitment to Inclusion & DiversityAt reputed company Legal & Professional, part of reputed company, we are deeply committed to inclusion and diversity (I&D), viewing it as a competitive advantage that enriches our work. Our Code of Ethics and Business Conduct reinforces this commitment, prohibiting discrimination and supporting fair hiring and career growth for individuals of reputed company backgrounds, identities, and abilities.Our teams span the globe, uniting varied cultures and reputed company to tackle reputed company issues for customers. As we strengthen our inclusive culture, our hiring managers and I&D talent networks work diligently to reduce bias and recruit diverse talent worldwide. Learn more about how we’re fostering a culture of inclusivity here (https://www.reputed company.co.uk/insights/advancing-what-s-possible-through-inclusion-and-diversity/index.html).About the Businessreputed company Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, reputed company reputed company outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.Salary RangeTo be added reputed company data can be disclosed.reputed company, a division of reputed company, is an equal opportunity employer: reputed company applicants are considered for and treated during employment without regard to race, reputed company, creed, religion, sex, national reputed company, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1-855-833-5120.Please read our . Expected salary: Location: Ohio Apply for the job now! Apply for this job