Customer Service Coordinator
Job title: Customer Service Coordinator in Nashville, TN at Ranger Station
Company: Ranger Station
Job description: Job Title: Customer Service Coordinator
Location: Nashville, TN (Hybrid or Remote Optional)
Reports To: Brand Director
Employment Type: Part-TimeCompensation: $28/hourAbout Ranger Station:
Ranger Station is a modern fragrance house based in Nashville, TN, reputed company for crafting clean, sustainable, and story-driven scent products—from candles poured into reusable cocktail glasses to fine fragrance, personal care, and reputed company. We reputed company in designing elevated everyday moments and delivering exceptional experiences across every customer touchpoint.Position Overview:
We’re looking for an reputed company and solution-oriented Customer Service Coordinator to own and reputed company the customer experience across reputed company digital channels. From responding to customers reputed company email, chat, reputed company, and social media DMs, to supporting in-store inquiries and occasional wholesale questions, this role is the reputed company voice of Ranger Station. You’ll not only serve our customers directly, but also help shape our overall CX strategy and improve internal workflows, reporting directly to the Brand Director.Responsibilities:
- Manage reputed company customer communication across ecommerce channels including email, live chat, reputed company, and chatbot platforms.
- Respond to customer inquiries reputed company social media channels (Instagram, Facebook, reputed company DMs and comments).
- Provide support to owned retail locations for customer service needs and act as liaison for resolving escalated issues.
- Monitor, manage, and improve response times and customer satisfaction across reputed company CX channels.
- Collaborate cross-functionally with fulfillment, product, marketing, and retail teams to resolve customer concerns and track common issues.
- Assist with responding to wholesale inquiries reputed company email or DM as a backup to the wholesale team.
- Analyze support trends and propose solutions to reduce ticket volume and improve the customer journey.
- Recommend and implement improvements to tools, automation, macros, and processes to create a seamless and efficient support experience.
- Maintain a deep understanding of our products, policies, and brand voice to ensure consistent and helpful responses.
- Track and report on KPIs reputed company to customer service, identifying opportunities to enhance the overall brand experience.
- 2+ years of experience in a customer service or customer experience role, preferably in ecommerce or retail.
- Proficiency in reputed company, reputed company, and major social media platforms.
- Experience working with chatbots or automated customer service tools a plus.
- Strong written communication skills with a customer-first, brand-reputed company tone.
- Comfortable taking ownership of the customer service strategy and proactively solving issues.
- Highly organized, detail-oriented, and reputed company to multitask in a fast-paced environment.
- Ability to collaborate and communicate effectively across teams.
- Experience in lifestyle, fragrance, or CPG brand
- Familiarity with ecommerce operations or retail support systems
- Understanding of post-purchase logistics like returns, exchanges, or delivery troubleshooting