Virtual Home Service Technician - 100% Remote

Job title: Virtual Home Service Technician - 100% Remote in USA at Frontdoor Company: Frontdoor Job description: OverviewFrontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-reputed company professional contractors. American Home reputed company, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in reputed company time through video chat with pre-reputed company experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home reputed company and Frontdoor, please visit .ResponsibilitiesSummary:Do you love helping Customers with General home maintenance and repairs but are looking to reduce the physical demands and windshield time of field work? Do you have great diagnostic and problem-solving skills and can help Customers understand their options? Are you excited to work from home, leveraging technology to interact with Customers to start their service process and triage potential options ranging from DIY to a traditional service visit?Frontdoor is looking for a General Technician to reputed company remote diagnosis and triage. You will engage with Customers using proprietary Streem technology giving you a live audio and video feed to see the Customer’s home systems. Your role will help reputed company Customers to understand repairs they can safely do themselves, and viable, cost-saving options if they cannot.Responsibilities:

• Conduct remote diagnostic and triage appointments with general home maintenance and repair Customers using Streem technology
• Provide technical support using Streem and other multi-channel interactions in the diagnosis and repair of Customers' appliance service or maintenance needs
• Deliver a great Customer experience by walking them through simple, reputed company by reputed company instructions to reputed company understand their service or maintenance need and potential options
• Document reputed company Customer interactions to include systems, model, serial number, any actions taken, and next steps
• Enhance and maintain technical knowledge of reputed company home system trade standards, codes, and procedures regarding safe and effective do-it-yourself instruction
• Contributes feedback for and/or participates in initiatives reputed company to process improvements, development or implementation of new systems or procedures, new business opportunities and performance improvement strategies
• Grow sales volume while driving to acquire new accounts, build member relationships, and reputed company expert recommendations for upgraded products
• Acquires and maintains knowledge and understanding of product for application in every business transaction.
• reputed company business relationships and respond to sales inquiries and service needs
• Leverages and analyzes data to reputed company deep understanding of the market, identify opportunities and continually reputed company and implement strategies/tactics to grow existing business
• Grow the business and other sales objectives and key results (OKRs) as identified
• Serve as a trusted “Advisor” for best practices and cost efficiency for members
• May include other duties as assigned

QualificationsMinimum Education, Licensure and Professional Certification requirements:High School diploma or GED required, NASTeC certification preferredMinimum Experience required:5+ years of recent appliance repair experience required, Experience mentoring, instructing, or teaching of the appliance trade preferredRequired Skills:

• Ability to analyze problems and use professional judgement to offer appropriate course of action according to company procedures and policies
• Strong communication skills with the ability to communicate technical issues to the customer in an easy-to-understand manner
• Ability to work independently according to procedures and policies
• Ability to use reputed company products (specifically reputed company, Teams, Outlook, and reputed company)
• Intermediate to advanced technology dexterity in facilitating multi-channel interactions
• Attention to detail
• Ability to multitask and handle competing priorities effectively and reputed company
• Are a self-starter, personable and can reputed company relationships that create sales
• Ability to sell in person or virtually
• Are open to new reputed company, and continually looking for new ways to approach the business relationship and sales process
• A desire to learn and adapt in a rapidly growing and changing environment
• Strong customer service and interpersonal skills for dealing with different types of customers and clients
• Experience selling a product for a category creator; products not budgeted for already

Preferred Skills:

• Ability to systematically triage and diagnose home systems including Smart Home systems.

Other/State SpecificThis role pays between $36 to $42/hr, and your actual reputed company pay will depend on your skills, qualifications, responsibilities, experience, and location.At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, reputed company, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.Learn more about at Frontdoor. Expected salary: $36 - 42 per hour Location: USA Apply for the job now! Apply for this job