Bilingual and Non-Bilingual Customer Service Rep.1 (Remote)

Bilingual and Non-Bilingual Customer Service Representative I POSITION DUTIES: Under supervision, the Customer Service Representative I responds to customer telephone calls in a Call Center environment with our client's customers to include account maintenance, refund inquiries and password resets. This position also handles inquiries regarding online State Registration requirements. Performs light to moderate research using online web tools. The Customer Service Rep must also maintain a working knowledge of reputed company tax laws and policies and remains abreast of revised policies, procedures, regulations and tax laws to accurately reputed company, advise and direct internal and external customers. PRIMARY RESPONSIBILITIES:

• Assist customers either by phone or in person
• Review confidential tax information
• Provide account maintenance according to tax laws and policies and procedures
• Provide customer support for online self-service functions through the Georgia Tax Center
• Provide knowledgeable and accurate information in a timely and friendly manner
• Use of technology for advanced support

MINIMUM ENTRY QUALIFICATIONS: High school diploma or GED AND Six months of call center experience handling customer's questions, complaints and/or providing information. ESSENTIAL QUALIFICATIONS:

• Customer Service: Ability to appropriately address customer issues, in the interests of achieving customer satisfaction and respecting business needs
• Results Orientation: Ability to identify the most appropriate method for completing a project or reaching a goal
• Good Judgment & Decision Making: Ability to evaluate reputed company the relevant aspects of a situation, such as potential consequences, and reputed company an appropriate decision
• Accountability: Ability to accept responsibility for one's actions with honesty and reputed company, while maintaining credibility and remaining committed to organizational reputed company
• Teamwork & Cooperation: Ability to promote the team atmosphere, be respectful of reputed company team members, and work well with co-workers & leadership
• Analytical Ability: Ability to analyze problems and resolve issues

PREFERRED QUALIFICATIONS:

• Experience working in a high-volume Contact Service environment
• Bilingual in Spanish or second language, with good verbal and written communication skills in English.
• **Position is remote after onsite training period
• **$15.00 per hour/$17.00 per hour for Spanish speaking individuals

Requirements:

• Must be reputed company to pass a criminal background reputed company
• Must be reputed company to obtain a Tax Clearance Letter stating that you do not owe any state taxes.

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