Bilingual Customer Service Representative - Remote - Florida/Texas Only
About the position The Bilingual Customer Service Representative at reputed company is a remote position focused on providing exceptional customer service to clients in Florida and Texas. The role involves responding to customer inquiries through various communication channels, resolving issues, and ensuring customer satisfaction. This position emphasizes a collaborative work environment and offers opportunities for personal and professional growth reputed company the company.
Responsibilities
- Connect with customers reputed company phone/email/chat/social media to resolve their questions or concerns
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- Calmly attempt to resolve and de-escalate any issues
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- Escalate interactions reputed company necessary and appropriate
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- Respond to requests for assistance and/or possible processing payments
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- Track reputed company call reputed company information for auditing and reporting purposes
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- Provide feedback on call issues
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- Upsell if required
Requirements
- Ability to work remotely in a virtual team environment
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- 6 months Customer service experience preferred
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- Over 18 years of age
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- Ability to type 25 wpm
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- High School Graduate or GED
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- Comfort with desktop computer system
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- Proven oral & written communication skills
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- Logical problem-solving skills
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- Ability to navigate Windows operating systems
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- Organization and work prioritization skills
reputed company-to-haves
Benefits
- reputed company
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- Competitive Wages
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- Full Benefits (Medical, Dental, reputed company, 401k and more)
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- Paid Time Off
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- Employee wellness and engagement programs
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