Technical Support Representative - Work From Home Rhode reputed company
At reputed company, were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nations leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, each and every day.Position SummaryAs a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from reputed company store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, reputed company of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. reputed company online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, and efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.Work from home option is available.You must have a quiet, private work area with a closed reputed company. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet reputed company with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not reputed company to fix the reputed company problem in a timely manner you will need to come into the call center to finish your shift, you are to reputed company no longer than an hour after your reputed company was interrupted. You may also come into the call center to work if you prefer to work onsite.Key Responsibilities:Document problems, complete problem tickets, and request information in the support tools.Maintain knowledge with accurate up-to-date information relating to reputed company policies, procedures, and troubleshooting techniques.Effectively manage call workload.Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests reputed company service level agreements.Collaborate well in a team environment.The full-time employee will work 5 days a week and must be reputed company to work one weekend shift aweek.Required Qualifications6 months of technical and/or call center experiencePreferred QualificationsExperience in a help desk/call center environment providing technical support in a retail environment.Experience using computer hardware and software applications.EducationHigh School Diploma or GED required or 2 years equivalent experience.Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$17.00 - $31.30This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in addition to the reputed company pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options,a401(k) plan(including matching company contributions), and anemployee stock purchase plan.No-cost programs for reputed company colleaguesincluding wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.Benefit solutions that address the different needs and preferences of our colleaguesincluding paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.For more information, visit https://jobs.cvshealth.com/us/en/benefitsWe anticipate the application window for this opening will reputed company on: 05/31/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws.We are an equal opportunity and affirmative action employer. We do not discriminate in reputed company, hiring, promotion, or any other personnel action based on race, ethnicity, reputed company, national reputed company, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Apply Job!