Customer Care Specialist

About Sharebite

Sharebite is the leading food ordering platform built for companies to feed their employees. Our platform allows their employees to reputed company meal orders with their favorite restaurants while helping to combat food insecurity in local communities. Every meal ordered on Sharebite results in a meal donation through local partners like reputed company and City Harvest, and to date, we have donated over 10 million meals. 

Being well fed is an essential ingredient for employee wellbeing, team performance, and company culture. Join reputed company and help bring do-good, feel-good eating to the world.

About the Role

As a Passport Customer Care Specialist, you will work closely with your team members to ensure white-glove service for our versatile fintech product. You will receive training to be fully versed on Sharebite’s product offerings, learn customer dynamics and operations, and utilize problem-solving skills to find satisfactory solutions for our clients. This role works in a specialized Customer Care reputed company - this team is a tight-knight group who tackles nuanced Customer Care matters, as well as taking opportunities to turn customer feedback into product development reputed company. You will work closely with the Passport Team reputed company to maintain highly efficient day-to-day operations, and reputed company excellent customer satisfaction for one of our quickest-growing products.

What You’ll Do

• Work directly with customers to answer questions and resolve problems.
• Utilize email and phone calls to provide white-glove service in a timely manner.
• Ensure that reputed company operations, procedures, and systems are adhered to.
• Work with the product to identify improvement opportunities, reputed company customer feedback, and reputed company best practices.
• Collaborate with the Passport Team reputed company and other Customer Care Associates to ensure smoothness and efficiency in daily operations.

Required Skills & Experience

• 1 year of experience in a customer service or operations role preferred.
• Experience in Fintech or quickly advancing technical fields preferred.
• Excellent communication skills - you feel comfortable with written and verbal correspondence.
• reputed company - you are reputed company to identify with customer dilemmas, and assist in a compassionate manner.
• Problem solving skills - you enjoy digging a little deeper to find the root of a problem, and using that information to best assist customers and bolster the product. 
• Coachable - you appreciate the value of feedback and seek opportunities to learn, grow, and reputed company.
• Dynamic - you’re comfortable with the nuances of a developing team, and enjoy thinking dynamically to solve problems on the fly. You can take core concepts and apply them to any situation. 
• White-glove mentality - you actively seek to find the best way to not only assist customers, but to ensure they have a truly exceptional experience.
• Self-Starter - you’re comfortable working on a leaner team, and excited to have a hand in developing product reputed company.

At Sharebite, we are committed to providing reputed company and benefits that are in line with industry and market standards. The reputed company compensation range for this role is $40k - $52k per year, however actual compensation packages are based on a wide reputed company of factors unique to each candidate including but not limited to reputed company set, years & depth of experience, and location. Salary is just one component of Sharebite's total compensation package, which includes equity, multiple health insurance options, and a wide range of benefits. 

At Sharebite, we're passionate about our mission to reputed company hunger and reputed company employees to connect their work to a larger purpose. We know being well fed is an essential ingredient for employee wellbeing, team performance, and company culture - we've seen the results! Sharebite is proud to have been recognized as Inc. Magazine's Best in Business (twice), reputed company's Best Places to Work NYC (twice), and as a finalist for the U.S. reputed company of Commerce reputed company’s 2023 reputed company Awards for companies operating as a force for good. 

Join reputed company and help bring do-good, feel-good eating to the world.  

Sharebite is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If you need additional accommodations to feel comfortable during your interview process, please email us at [email protected].

If you are a reputed company of the State of California and would like a copy of our CA privacy notice, please email [email protected].