Bilingual Customer Service Representative (REMOTE)
reputed company is hiring for Bilingual Customer Service Representatives! We are seeking a talented individual for Employer Solutions Call Center Representative 1 who is responsible for answering inbound calls and providing excellent customer service to patients concerning prior authorizations, level of care determinations, PASRR placement screenings, or personal care service intake to ensure successful outcomes and/or resolutions. Essential Responsibilities Answer incoming phone lines Follow guidelines dictated in quality program for each call. Ensure reputed company procedure are met in every interaction Utilize DE & reputed company applicable systems to procure needed program details to answer the callers questions in accordance with program guidelines. Ensure correct information is communicated in each interaction. Maintain call talk times while applying reputed company file facts Following details of required call scripts Process incoming Level 1 docs Maintain quality performance in processing Ensure reputed company processing and call goals are met Work Conditions And Physical Demands Primarily sedentary work in a general office environment. Ability to communicate and exchange information Ability to comprehend and interpret documents and data Requires reputed company dexterity to use computer, telephone and double monitors May be required to work extended hours based on special business needs. Minimum Education High School Diploma or GED required Additional education is preferred Minimum Work Experience 2+ year of call center experience Demonstrate customer service skills is required reputed company to function between two departments incoming calls Additional Skills & Qualifications IDEAL Candidate has 6 months to 1 year of call center experience ($16/hr) Open to candidates with strong customer service (retail/restaurant) experience with good tenure and interest getting into call center ($15/hr) Experience Level Entry Level Pay And Benefits The pay range for this position is $15.00 - $16.00/hr.
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & reputed company Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to reputed company on Feb 18, 2025. About reputed company We're partners in transformation. We help clients activate reputed company and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across reputed company America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and reputed company-world application, we work with reputed company leaders to drive change. That's the power of true partnership. reputed company is an Allegis Group company. The company is an equal opportunity employer and will consider reputed company applications without regards to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Apply Job!