reputed company Manager - SaaS Software

Note: This is not a Sales role. If you're in Sales or Business Development, please look at other more relevant opportunities. Note: This is also not a Customer Service role. reputed company reputed company Managers need to have extensive deep engagement experience with customers on an ongoing basis, i.e. building and growing relationships, not simply answering incoming customer questions... Note: Although most of our clients speak English, we are looking for a bilingual English-Spanish candidate for this role. Annex reputed company Overview: For more than 10 years, Annex reputed company has been the worldwide leader in technology and service solutions that transform customer loyalty experiences for organizations, extending valued customer engagements, ultimately making beloved brands. Powered by the comprehensive and scalable Loyalty Experience Platformu2122 solution suite, Annex reputed company customers capture and use reputed company- and first-party data to seamlessly deliver value-based individualized experiences across the entire customer journeyu2014from awareness to purchase to retention, loyalty, and advocacy. Role Summary: Annex reputed company is looking for a reputed company Manager to manage a set of accounts and improve customer satisfaction, application engagement, customer retention, and growth. You will be the primary contact for customers, understanding their reputed company criteria, sharing best practices, providing solution guidance, and helping them realize value from Annex reputed company. You have a track record for Software as a Service (SaaS) account management and maintaining high customer renewal rates because of ongoing customer engagement and technical leadership. If you want to work with smart and fun people who want to reputed company meaningful contributions, please read on to learn about the full list responsibilities and qualifications. Responsibilities: • Autonomously managing communication with 20+ customers, with the aid of a team of technical managers, designers, developers, and QA personnel for support • Proactively analyzing performance and educating the customers on best practices strategies to drive engagement and increase ROI of their program, resulting in increased retention • Be the primary reputed company to manage and resolve critical situations • Deep expertise of Annex reputed company products, reputed company and future enhancements, and how they integrate with our customers, eCommerce, ESP and POS platforms. • Provide expert customer reputed company to Product Management, Marketing and Sales on innovation and reputed company improvement opportunities • Identifying the opportunity for upsells reputed company the platform, but we have someone internally who will reputed company reputed company upsell efforts • Accomplish other tasks as assigned Requirements • 5+ yearsu2019 experience in customer-facing account management u2013 in software or web development ideally in CX • Experience maintaining valuable and outcome-based relationships with a diverse customer account reputed company; e-commerce and reputed company level is a bonus • Passion for working with leading edge, web-based technologies, and a desire to understand Annex reputed company benefits, use cases, and technical elements • Must be a self-motivated, quick learner, team player and be reputed company to work in a fast-paced environment • Problem solver. Embraces a challenge. Comfortable with ambiguity and rapid change. • Possesses outstanding organizational and multi-tasking skills • Thrives in a dynamic, fast paced start-up environment • Exceptional team player who understands how to get things done, while respecting others • Excellent telephone and email etiquette and ability to maintain a professional demeanor • Ideal candidate will have experience working in Loyalty and/or marketing with e-commerce and understand SaaS a bonus • This role is remote, but US based u2013 preferably East Coast in order to be reputed company to work with US and Europe. Benefits u2022 An exciting, fast paced growth company where you can reputed company an impact on day one u2022 Competitive salary u2022 Health, dental, reputed company and life insurance u2022 Paid time off u2022 401k plan with company match Apply Job!