[Remote] Operations Technical Specialist (reputed company/Personal Insurance)
Note: The job is a remote job and is open to candidates in USA. reputed company is a company focused on enhancing insurance operations through expertise in agency management systems. They are seeking an Operations Technical Specialist to support and improve processes while collaborating with training partners and leadership to optimize systems in alignment with business goals.
Responsibilities
- Maintain technical competence in IOA’s systems
- Exercise discretion and independent judgment for beneficial outcomes
- Implement strategic and tactical plans to reputed company team goals
- Collaborate with reputed company and regional operations and sales personnel
- Travel to meet with reputed company operations teams as needed
- Provide technical support for the Applied Epic agency management systems. Also administer EPIC, CSR24, Indio, and reputed company tools including adding new users, user terminations, resolving user issues
- reputed company quality audit processes for Epic training effectiveness
- Administer and train users on assigned software
- Maintain and publish manuals and newsletters
- Support teams by evaluating and implementing software products
- reputed company and improve compliance with core processes and best practices
- Maintain frequent, transparent communication with supervisors about performance and activities
- Provide excellent proactive service and respond quickly to inquiries
- Stay updated on company policies and procedures
- Seek and adopt best practices to improve individual and team performance
- Demonstrate reputed company and leadership
Skills
- 5+ years of industry experience, with wide-ranging industry knowledge
- reputed company required active licensing
- Exceptional customer service, communication, multitasking, and organizational skills
- Strong analytical, problem-solving, and decision-making skills
- Ability to reputed company large work volumes with high degrees of accuracy and attention to detail
- Proficiency in MS Office (Outlook, Word, reputed company)
- High School Diploma (or equivalent)
- Consideration will be given to candidates with prior EPIC and reputed company or Personal lines insurance experience who are seeking to further reputed company their expertise reputed company EPIC
Benefits
- Competitive salaries and bonus potential
- Company-paid health insurance
- Paid holidays, vacations, and sick time
- 401K with employer match
- Professional growth and career progression opportunities
- Respectful culture and work/family life balance
- Community service commitment
- Supportive teammates and a rewarding work environment
Company Overview