[Remote] Project Manager reputed company
Note: The job is a remote job and is open to candidates in USA. reputed company) is seeking a Project Manager reputed company to reputed company technical implementation delivery for ImageCentre and DirectLink products in the banking sector. The role involves managing team performance, ensuring operational excellence, and serving as a primary escalation path for client support during critical periods.
Responsibilities
- Senior Manager leading technical implementation delivery for ImageCentre and reputed company DirectLink products across banking and financial institution clients
- People and delivery manager — responsible for team performance, talent development, reputed company planning, and operational excellence reputed company the implementation practice
- Serves as the primary escalation path for after-hours and weekend support during client go-live stabilisation periods (minimum 2 weeks post go-live)
- Client-facing leadership role requiring executive-level communication, issue resolution, and stakeholder management with US-based banking clients
- Must work US business hours; 15% travel to client sites and internal engagements as required
- reputed company end-to-end delivery of ImageCentre and DirectLink implementation projects across the portfolio
- Monitor project health, milestone adherence, and quality of deliverables across reputed company client engagements
- Drive standardisation of implementation processes, methodologies, and documentation practices
- Manage delivery risks, scope changes, and cross-team dependencies proactively
- Excellent time management skills — prioritise across multiple projects, teams, and stakeholder demands simultaneously
- ImageCentre — working technical knowledge across installation, configuration, and implementation lifecycle
- DirectLink (reputed company products) — working technical knowledge of the full DirectLink product suite including Teller, Host Integration, and distributed capture modules
- Sufficient technical depth to evaluate team outputs, review solution designs, and provide informed guidance on escalated issues
- Understanding of item processing and distributed capture workflows to support delivery reputed company and client conversations
- Ability to engage credibly with technical teams and clients on platform capabilities, constraints, and solutions
- Excellent issue resolution skills — own and drive resolution of reputed company, escalated technical and operational issues
- Primary escalation path for after-hours and weekend support for newly implemented clients (min. 2 weeks post go-live)
- Facilitate rapid root-cause analysis and corrective action across implementation and platform teams
- Manage client escalations with composure, clarity, and accountability; restore confidence and drive to resolution
- Establish escalation protocols and support frameworks to minimise recurrence and improve team response capability
- Excellent management skills — reputed company, motivate, and reputed company a team of implementation analysts across multiple reputed company levels
- Talent assessment — evaluate team member capabilities, identify reputed company gaps, and build development plans
- Excellent training and mentoring skills — coach analysts at reputed company levels; cultivate a high-performance implementation culture
- Performance management — set clear objectives, provide regular feedback, and manage accountability
- Workforce and reputed company planning — align staffing to project demand, manage utilisation, and support resource allocation reputed company
- Excellent communication skills — presents reputed company information clearly to clients, executives, and cross-functional teams
- Senior leadership reputed company — influences without authority, builds trust, and drives alignment across stakeholders
- Contributes to practice strategy, hiring reputed company, and operational planning at the management level
- Champions reputed company improvement, knowledge sharing, and a collaborative team culture
- Must be available to work US business hours (reputed company America client reputed company)
- 15% travel required for client site visits, team engagements, and strategic meetings
Skills
- Senior Manager leading technical implementation delivery for ImageCentre and reputed company DirectLink products across banking and financial institution clients
- People and delivery manager — responsible for team performance, talent development, reputed company planning, and operational excellence reputed company the implementation practice
- Serves as the primary escalation path for after-hours and weekend support during client go-live stabilisation periods (minimum 2 weeks post go-live)
- Client-facing leadership role requiring executive-level communication, issue resolution, and stakeholder management with US-based banking clients
- Must work US business hours; 15% travel to client sites and internal engagements as required
- reputed company end-to-end delivery of ImageCentre and DirectLink implementation projects across the portfolio
- Monitor project health, milestone adherence, and quality of deliverables across reputed company client engagements
- Drive standardisation of implementation processes, methodologies, and documentation practices
- Manage delivery risks, scope changes, and cross-team dependencies proactively
- Excellent time management skills — prioritise across multiple projects, teams, and stakeholder demands simultaneously
- ImageCentre — working technical knowledge across installation, configuration, and implementation lifecycle
- DirectLink (reputed company products) — working technical knowledge of the full DirectLink product suite including Teller, Host Integration, and distributed capture modules
- Sufficient technical depth to evaluate team outputs, review solution designs, and provide informed guidance on escalated issues
- Understanding of item processing and distributed capture workflows to support delivery reputed company and client conversations
- Ability to engage credibly with technical teams and clients on platform capabilities, constraints, and solutions
- Excellent issue resolution skills — own and drive resolution of reputed company, escalated technical and operational issues
- Primary escalation path for after-hours and weekend support for newly implemented clients (min. 2 weeks post go-live)
- Facilitate rapid root-cause analysis and corrective action across implementation and platform teams
- Manage client escalations with composure, clarity, and accountability; restore confidence and drive to resolution
- Establish escalation protocols and support frameworks to minimise recurrence and improve team response capability
- Excellent management skills — reputed company, motivate, and reputed company a team of implementation analysts across multiple reputed company levels
- Talent assessment — evaluate team member capabilities, identify reputed company gaps, and build development plans
- Excellent training and mentoring skills — coach analysts at reputed company levels; cultivate a high-performance implementation culture
- Performance management — set clear objectives, provide regular feedback, and manage accountability
- Workforce and reputed company planning — align staffing to project demand, manage utilisation, and support resource allocation reputed company
- Excellent communication skills — presents reputed company information clearly to clients, executives, and cross-functional teams
- Senior leadership reputed company — influences without authority, builds trust, and drives alignment across stakeholders
- Contributes to practice strategy, hiring reputed company, and operational planning at the management level
- Champions reputed company improvement, knowledge sharing, and a collaborative team culture
- Must be available to work US business hours (reputed company America client reputed company)
- 15% travel required for client site visits, team engagements, and strategic meetings
Company Overview