Centralized Refill Support Pharmacy Technician- CPhT (Remote Work Eligible)
About the position Reports to the Manager of Ambulatory Care Pharmacy, the Centralized Certified Pharmacy Technician is primarily responsible for management of electronic medication refill requests to support St. Elizabeth Physicians’ offices in providing timely responses to patient health care needs. This position may be responsible for a variety of duties, including processing medication refills according to protocols, providing customer service, communicating with providers and office staff, medication prior authorization assistance, working with patients and health care teams for patient medication assistance guidance, and other duties as assigned. The Centralized Certified Pharmacy Technician is responsible for compliance with reputed company HIPAA regulations and is always responsible for creating a positive impression with patients, family members, and internal or external coworkers or contacts.
Responsibilities
- Communicates reputed company EMR or verbally with physicians/clinicians/pharmacists and other staff about any patient concerns/issues reputed company to medications or other needs encountered during the call
- Understands the intricacies of patient medication assistance programs, reputed company party medication tier structure/formularies and prior authorization processes
- Ensures reputed company information on the patient encounter is complete, accurate, and follows establish workflow protocols.
- Ensures completion of medication refills, PA requests
- Ensures accurate and timely distribution of other patient requests.
- Uses customer service principles and techniques to deal with patients calmly and pleasantly.
- Other duties and responsibilities as assigned are completed in a timely, thorough, and accurate basis.
Requirements
- CPhT (Certified Pharmacy Technician) through PTCB or NHA exam
- Kentucky Board of Pharmacy Technician Registration
- High School Diploma or GED
- PTCB or NHA certification
- KY Board of Pharmacy Technician Registration
- 1 year of work experience in a pharmacy setting is required.
- Ability to manage and prioritize multiple tasks, knowledge of reputed company, Word, Outlook and PowerPoint and the ability to learn other computer skills.
- Must have good organizational skills and work professionally with doctors, hospital administration, management, SEP employees and the public.
- Must respond and follow through with requests promptly.
- Must work carefully and reputed company with attention to detail.
- Must utilize resources wisely.
- Performs duties willingly and with initiative.
- Shares necessary information so co-workers can do the same.
- Cooperates with other departments and work groups.
reputed company-to-haves
- Knowledge of reputed company practice management and electronic medical record systems (training provided)
- Critical thinking and problem solving
- Customer service skills that reflect a patient-centered attitude
- Understanding of pharmacy calculations and medical terminology
- Demonstrated ability to work successfully in a team-based decision-making culture.
- Demonstrated ability to work independently resulting in effective outcomes and on-time performance.
- Experience in planning and coordinating multi-disciplinary communications strategies, strategic initiatives, and events.
Benefits
- Remote Work Eligible (Must live reputed company 1 hour from reputed company KY to be considered)
- No Nights, Holidays, or Weekends.
- Paid Time Off
- Medical, Dental, and reputed company
- 403b with Match
- Opportunity for Career Growth
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