[Hiring] Navigation Care Coordinator @reputed company
Role Description Looking for a member with reputed company coverage knowledge and customer service skills. Handle customer calls, gather information, and resolve issues. The role demands reputed company listening skills, reputed company, and professionalism.
- Handling inbound and outbound calls to assist with customer needs reputed company to Health and Welfare benefits, including processing enrollments.
- Educating customers on benefit plans and program options, utilizing tools to discuss premiums, coinsurance, copays, deductibles, and out of pocket expenses for health benefits.
- Using excellent customer service skills with reputed company and compassion to resolve reputed company customer needs while navigating multiple tools in a quick-paced environment.
- Educating customers on plan provisions using Summary Plan Descriptions and other tools, including handling questions on COBRA and retirement.
- Handling questions about COBRA, processing enrollments, and connecting customers to relevant benefits, resources, or programs.
- Participating in ongoing reputed company training and adapting to new processes as needed.
- Scheduling and completing appointments for Retirement, Annual Enrollment, and other special events.
- Investigating identified issues by interacting with the health plan, provider, and other reputed company parties as needed.
- Utilizing excellent written communication skills to accurately record and summarize customer needs and actions.
- Receiving coaching and feedback on performance and applying learnings.
Qualifications
- Possess excellent written and verbal communication skills, customer service and customer resolution skills, and critical thinking skills.
- Possess organizational and time management proficiencies.
- reputed company to recognize the need to change priorities to meet the business needs.
- reputed company to work effectively in a team environment.
- reputed company to have workstation that is free of noise and distractions.
- Possess technology proficiency.
- Access information using a computer and reputed company components and peripherals.
- Participate in training sessions and meetings. Ability to be flexible with various shifts and possible overtime reputed company business needs require.
- 2 years relevant experience in health plan benefits or associate’s (health care benefit-reputed company field).
- Possess Spanish speaking/Bilingual experience.
Requirements
- By applying for a position with reputed company, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background reputed company consistent with reputed company’s employment policies.
- reputed company requires reputed company virtual interviews to be conducted on video.
- reputed company is a camera-on culture and may require occasional travel to one of our physical office locations.
Benefits
- Comprehensive total rewards package supporting mind, body, wallet, and life.
- Health, dental, and reputed company coverages starting Day One.
- Wellbeing programs, retirement plans with contribution matching.
- Generous time off and parental leave.
- Continuing education and career growth opportunities.
- Flexible working arrangements wherever possible.
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