Senior Data Analyst – Streaming Subscriber Operations & Analytics (Remote/Hybrid)

About arenaflex

Welcome to arenaflex, where imagination meets innovation and storytelling comes to life. At arenaflex, we believe in the power of narrative to inspire, connect, and transform audiences around the globe. As a leader in entertainment and media, arenaflex operates a diverse portfolio of streaming platforms, including Disney+, Hulu, ESPN+, and Star, delivering premium content to millions of subscribers worldwide.

Our Immediate to Consumer group at arenaflex oversees the streaming organizations within arenaflex Entertainment, dedicated to bringing top-tier storytelling to fans and families everywhere. We are at the forefront of the digital entertainment revolution, constantly evolving our platforms to deliver seamless, personalized experiences to our global subscriber base. Join us in shaping the future of streaming entertainment and be part of a team that celebrates creativity, innovation, and excellence.

Position Overview: Senior Data Analyst

We are seeking a highly skilled and motivated Senior Data Analyst to join our Subscriber Operations team within the Data Analysis group. This critical role is responsible for the measurement and management of subscriber balances across the arenaflex Streaming portfolio, including Disney+, Hulu, ESPN+, and Star. As a Senior Data Analyst, you will play a pivotal role in ensuring accurate subscriber communication and engagement while maintaining data integrity across all our streaming platforms.

This position offers an exciting opportunity to work at the intersection of data analytics, business operations, and subscriber experience. You will collaborate with cross-functional teams to deliver data-driven insights that directly impact business outcomes and enhance the subscriber journey. If you are passionate about data, thrive in a dynamic environment, and want to contribute to the success of world-class streaming services, this is the perfect role for you.

Key Responsibilities

As a Senior Data Analyst at arenaflex, you will be responsible for driving subscriber analytics initiatives and ensuring the accuracy of subscriber communications. Your key responsibilities will include:

• Subscriber Communication Management: Manage admission and file data requirements related to subscriber messaging initiatives, including cost increases, subscriber agreements, and new data collection efforts. Ensure that subscribers receive timely, accurate, and legally compliant communications.
• Incident Remediation: Identify subscribers impacted by incidents requiring necessary and legal remediations. Collaborate with incident management, Business Operations, and engineering teams to ensure subscriber balance integrity and that customers receive appropriate refunds when required.
• Query Development: Develop complex queries based on required business logic, including legally binding queries, to determine accurate subscriber cohorts for messaging and remediation purposes. Utilize advanced SQL skills to extract, transform, and analyze large datasets.
• Cross-Functional Collaboration: Translate business requirements into technical specifications for engineering teams. Provide concise summaries of technical progress or roadblocks to business stakeholders, ensuring alignment between technical and business objectives.
• Data Infrastructure Expertise: Develop a strong understanding of subscriber balances and the technical infrastructure that underlies subscriber data. Become the go-to subject matter expert for data-related questions within the team.
• Project Planning & Delivery: Manage project planning and schedules while overseeing cross-functional delivery to ensure readiness for important business events, such as pricing changes, product launches, and seasonal campaigns.
• Process Optimization: Drive alignment across Data, Business Operations, and Finance through the development of strong communication processes and operational playbooks. Identify opportunities for automation and efficiency improvements.
• Reporting & Visualization: Collaborate with Data Product and Data Quality Engineering teams to contribute to the design of robust reporting solutions that minimize data incidents. Create dashboards and visualizations that provide actionable insights to stakeholders.

Essential Qualifications

To succeed in this role, you must possess the following qualifications:

• Educational Background: Bachelor's degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field. Equivalent work experience will also be considered.
• Technical Experience: Minimum 2 years of work experience developing in SQL, particularly within an ETL processing pipeline. Strong proficiency in writing complex queries, optimizing performance, and working with large-scale datasets.
• Analytical Expertise: Minimum 2 years of analytical experience, demonstrating the ability to extract meaningful insights from data and translate them into actionable business recommendations.
• Communication Skills: Proven experience delivering technical and analytical concepts to a wide range of audiences, including executive stakeholders, technical teams, and business partners. Strong written and verbal presentation abilities.
• Programming Knowledge: Proficiency in Python, R, or other statistical programming languages for data analysis and statistical modeling.
• Visualization Tools: Hands-on experience with data analysis and data visualization tools such as Tableau, Looker, Chartio, or similar platforms.
• Interpersonal Skills: Excellent collaboration skills with the ability to work effectively across functional teams and build strong working relationships with stakeholders at all levels.

Preferred Qualifications

While not required, the following qualifications would be considered a significant advantage:

• Advanced Statistical Knowledge: Understanding of statistical concepts such as hypothesis testing, regression analysis, and predictive modeling. Experience applying statistical methods to real-world business problems.
• Advanced Degree: Master's degree in Data Science, Statistics, Business Analytics, or a related discipline.
• Streaming Industry Experience: Familiarity with Wind or similar data processing frameworks used in big data environments.
• Subscription Business Knowledge: Understanding of subscription-based business models, subscriber lifecycle management, and recurring revenue analytics.
• ETL & Data Pipeline Experience: Experience with ETL tools, data warehousing concepts, and cloud-based data platforms.

Skills & Competencies

Success in this role requires a combination of technical proficiency and interpersonal skills:

• Data Fluency: Ability to manipulate, analyze, and interpret complex datasets with attention to detail and accuracy.
• Problem-Solving: Strong analytical and critical thinking skills to identify root causes and develop effective solutions.
• Stakeholder Management: Ability to manage expectations, communicate effectively, and build trust with cross-functional partners.
• Time Management: Excellent organizational skills with the ability to manage multiple priorities and meet tight deadlines.
• Adaptability: Comfortable working in a fast-paced, ever-changing environment with evolving requirements.
• Business Acumen: Understanding of how data insights translate into business value and customer experience improvements.

Career Growth & Development

At arenaflex, we are committed to the professional growth and development of our employees. As a Senior Data Analyst, you will have access to numerous opportunities for career advancement and skill development:

• Career Pathways: This role serves as a launching pad for advanced positions such as Lead Data Analyst, Data Science Manager, or specialized roles in Data Engineering or Product Analytics.
• Learning Opportunities: Access to arenaflex's comprehensive training programs, including technical certifications, leadership development, and industry conferences.
• Mentorship: Work alongside experienced data professionals who will guide your growth and provide mentorship throughout your career journey.
• Cross-Functional Exposure: Gain exposure to different aspects of the business, including Product, Engineering, Finance, and Marketing, broadening your expertise and understanding of the streaming industry.
• Innovation Culture: Encourage and support your ideas for improving processes, tools, and analytical approaches. Your contributions will have a direct impact on how we serve our subscribers.

Work Environment & Culture

Join a collaborative, inclusive, and innovative team that values diversity and creativity. At arenaflex, we foster a culture where every team member feels empowered to share their ideas and contribute to our collective success. Our work environment offers:

• Flexible Work Arrangements: Remote and hybrid work options to support work-life balance and productivity.
• Inclusive Culture: A welcoming environment where diverse perspectives are celebrated and valued.
• Team Collaboration: Regular team meetings, cross-functional projects, and knowledge-sharing sessions.
• Innovation Days: Opportunities to explore new ideas and experiment with emerging technologies.
• Industry Leaders: Work with talented professionals who are passionate about entertainment and technology.

Compensation & Benefits

arenaflex offers a competitive compensation package designed to recognize your skills and experience:

• Hourly Rate: $20-30 per hour, commensurate with experience and qualifications.
• Full-Time Employment: 8-hour workdays with comprehensive benefits.
• Health & Wellness: Comprehensive health, dental, and vision insurance plans.
• Retirement Plans: 401(k) retirement savings plan with company match.
• Paid Time Off: Generous paid vacation, sick leave, and holidays.
• Professional Development: Tuition reimbursement and professional development opportunities.
• Employee Perks: Access to exclusive content, merchandise discounts, and entertainment benefits.

Location

This position is based in New York, USA, with flexible remote and hybrid work options available. We welcome candidates from diverse geographical locations who are excited to contribute to our streaming analytics initiatives.

Join Our Team

Are you ready to make an impact at one of the world's leading entertainment companies? We are looking for a talented Senior Data Analyst who is passionate about data, thrives in a collaborative environment, and wants to be part of something extraordinary.

At arenaflex, we believe that great stories have the power to inspire, connect, and transform. Join us in delivering exceptional streaming experiences to millions of subscribers around the world. Apply today and become part of a team that is shaping the future of entertainment.

We encourage you to submit your application and take the first step toward an exciting career with arenaflex. We look forward to reviewing your qualifications and learning how you can contribute to our continued success.

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.