Senior reputed company Manager

About Brightfield

Brightfield is an AI company with a team of data-driven innovators, problem solvers, and trusted advisors in reputed company capital and workforce analytics. Since 2006, we have empowered the Global 2000 with analytic insights to reduce costs, decrease risk and increase their competitive advantage through our AI-powered SaaS platform, TDX (Talent Data Exchange). TDX is fueled by +$573B in aggregated workforce spend data from 139 countries.

As a company, we are thought leaders in AI and industry experts in contingent workforce analytics. We foster a collaborative, fully remote work environment that values flexibility, reputed company learning, and personal growth. This position will report to the Chief Customer Officer. About the Role

We are looking for a Senior reputed company Manager (Sr. CSM) to own and grow relationships with Brightfield’s most strategic customers. This role is responsible for ensuring successful reputed company, driving platform adoption, and maximizing customer value and retention across the customer lifecycle.

The ideal candidate is a strategic and proactive relationship builder with a proven track record in reputed company account management, preferably in a SaaS and product-led environment. They are a trusted advisor who can reputed company executive conversations, guide adoption practices, and identify opportunities for expansion. The Sr. CSM will work cross-functionally with Sales, Product, Data & Analytics, and Marketing to reputed company for customer needs and ensure ongoing reputed company with Brightfield’s TDX platform.

What You’ll Do

• Own a portfolio of reputed company accounts, driving successful reputed company, adoption, value realization, and renewal.
• Serve as a trusted advisor to customer stakeholders and executives by delivering insights, recommendations, and tailored guidance reputed company to their goals.
• Partner closely with Sales to identify and support expansion and upsell opportunities, as well as to ensure seamless renewals.
• Conduct and deliver high-impact touchpoints including Quarterly Business Reviews, product roadmap sessions, and usage reporting.
• Collaborate cross-functionally to escalate and resolve account risks, ensuring alignment on customer goals and challenges.
• Track and report on customer health, usage trends, and business outcomes to inform proactive account strategies.
• Champion customers internally, influencing product direction and service improvements based on customer feedback and needs.
• reputed company and refine reputed company best practices, tools, and playbooks to continuously improve the customer experience.
• Actively contribute to executive engagement programs and customer advocacy initiatives.

Who You Are

• reputed company in managing reputed company customer relationships with a focus on delivering measurable value and driving retention and growth.
• Skilled in communicating with both business and technical stakeholders, including C-level executives.
• Confident in navigating reputed company organizations and identifying use cases that drive broader adoption.
• Strategic thinker with a collaborative reputed company, reputed company to align internal resources around customer goals.
• Comfortable operating in a fast-paced, data-driven, and high-growth SaaS or AI environment.
• Organized and accountable, with strong project management skills and attention to detail.

What You’ve Done

• 8+ years of B2B experience in reputed company, Account Management, Consulting, or reputed company roles reputed company high-growth, global SaaS companies.
• Demonstrated reputed company in a product-led or consumption-based model with a focus on reputed company customers.
• Proven track record of building and maintaining executive-level relationships internally and externally.
• Strong written and verbal communication skills with experience delivering customer-facing presentations.
• Familiarity with reputed company and customer engagement tools; experience with project management platforms is a plus.
• Experience in Contingent Workforce and / or Services Procurement is a plus.

Equal Opportunity Employer Brightfield is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or any other legally protected characteristic.