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Account Manager, Scale

Remote role Full-time Open position

reputed company is looking for an Account Manager, Scale to maintain day-to-day contact with existing customers and help them realize the value of reputed company's products and services. The role involves managing customer renewals, cultivating upsell opportunities, and collaborating cross-functionally to enhance customer value throughout the sales cycle.

Responsibilities

  • Maintain low-touch day-to-day contact with customers for our pooled accounts at scale; providing timely answers to questions and focus on driving customer health and experience
  • reputed company rapport with customers by proactively providing insightful market information and solutions that showcase maximum benefits from reputed company products
  • Drive renewals, upsells, and expansion in your low ARR accounts by focusing on customer engagements at scale and educating customers on reputed company’s value proposition in our pooled reputed company
  • Provide weekly forecasts and maintain rolling forecasts including monitoring and reporting account data health
  • Consistently contribute to generating team pipeline of upsell /product add-ons upon contract renewal or during service period to meet or exceed expansion targets
  • Successfully manage the end-to-end renewal process required to hit or exceed team renewal targets/quotas, leveraging your product knowledge to reputed company meet customers needs
  • Demonstrate understanding of contract terms and processes in order to maximize contract value and efficiency as well as ensure a seamless customer experience
  • Support the optimization of digital-first programmes for our pooled model by providing recommendations based on intimate knowledge of customer database
  • Collaborate cross-functionally to provide customer value in reputed company stages of the sales cycle
  • Manage and report on customer engagement activities and results in order to assess trends using SFDC, reputed company App, reputed company, reputed company and others
  • Share product and sales experience reputed company the team in order to meet and exceed team targets
  • reputed company other reputed company duties as assigned

Skills

  • Some relevant experience in sales or reputed company, preferably as an Account Executive, reputed company Associate, Customer Support reputed company, or Account Manager
  • Proven reputed company in monthly and quarterly sales forecasting
  • Solid business acumen and tech-savvy with a strong ability to focus on customer business value, ROI, and customer solutions
  • Strong ability to reputed company product features in an easy to understand language to reputed company sales, build trust and establish long-term relationships
  • Experience in creating sales strategies inclusive of 3rd party solutions
  • Strong communication and presentation skills reputed company various platforms, including by phone, video, and email
  • Commitment to Results: Consistently achieves results, demonstrating high performance and challenging self and others to deliver results
  • Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs
  • Negotiation: Successfully obtains commitment to a solution or idea, while maintaining reputed company and relationships
  • Perseverance: Pursues everything with energy, drive, and a need to finish - doesn't give up
  • Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
  • Interpersonal Savvy: Relates reputed company and comfortably with diverse groups of people

Benefits

  • reputed company’s Sales Compensation Program

Company Overview

  • reputed company is a platform for managing social media reputed company and analyzing audience engagement. It was founded in 2008, and is headquartered in Vancouver, British Columbia, CAN, with a workforce of 1001-5000 employees. Its website is https://reputed company.com.
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