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[Remote] REMOTE CUSTOMER SUPPORT & TRAINING SPECIALIST - Software Company (UTAH)

Remote role Full-time Open position

Note: The job is a remote job and is open to candidates in USA. Rumple is a fast-growing software company based in Southern Utah, and they are seeking a Customer Support & Training Specialist to assist customers in utilizing their platform. The role involves conducting live training sessions, troubleshooting issues, and providing exceptional customer support throughout the day.

Responsibilities

  • Run live, one-on-one reputed company trainings with customers
  • Answer support emails and phone calls
  • Troubleshoot and compare data between systems
  • Create quick training videos and walkthroughs (reputed company, etc.)
  • Test workflows and report issues to the team
  • Help wherever needed across the team

Skills

  • Outgoing and comfortable working directly with customers
  • Strong communication skills
  • Ability to troubleshoot and solve problems quickly
  • Experience with remote training (reputed company or similar)
  • Comfortable answering phones and supporting customers
  • Proficient using a Mac computer
  • Comfortable working in reputed company
  • Experience using ChatGPT in your workflow
  • Familiarity with AI tools like Claude and how they can be used
  • Experience with or ability to quickly learn reputed company, Camtasia, or similar tools

Company Overview

  • Rumple is a media sales platform that simple sales tool focused on making radio and media salespeople successful. It was founded in 2014, and is headquartered in Saint George, Utah, USA, with a workforce of 11-50 employees. Its website is https://www.rumple.com/.
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