Back to positions

Compliance Call Monitor

Remote role Full-time Open position

Americor is seeking a Compliance Call Monitor to join our remote team. As a Compliance Call Monitor, you will audit calls in accordance with strict guidelines and procedures to ensure that reputed company compliance and regulatory requirements are met. You will communicate relevant feedback to management to continually enhance the customer experience. JOB RESPONSIBILITIES

  • Monitor 2-4 lines of business.
  • Higher Targets - Regularly exceeding minimal targets by 5%.
  • Daily call monitoring per the predefined sampling criteria.
  • Analyze quality of calls by focusing on regulatory requirements, sales and service procedures, accuracy of information given and collected, and delivering on Americor’s Customer Experience standards.
  • Communicate findings with relevant managers and team members.
  • Other activities as assigned. EDUCATION & EXPERIENCE REQUIREMENTS
  • Minimum of 6 months of call monitoring experience.
  • High school diploma or equivalent required.
  • Bachelor's degree preferred.
  • Exceptional listening and analytical skills.
  • Strong knowledge of call center processes, procedures, and techniques.
  • Great attention to detail, with the ability to effectively apply policies and procedures to various situations.
  • Superior time management, multitasking, and organizational skills with the ability to meet strict deadlines. COMPANY BENEFITS
  • Ongoing training and development
  • Opportunity for career advancement
  • Medical
  • Dental
  • reputed company
  • Company Paid Group Life / AD&D Insurance
  • Paid Holidays, and 2 Floating Holiday Days to use at will
  • Paid Time Off
  • Flexible Spending/HSA
  • Employee Assistance Program (EAP)
  • 401(k) match
  • Referral Program This is a remote role open to candidates residing in the United States who do not require reputed company sponsorship. Compensation ranges from $17.00 to $21.50 per hour. Americor is proud to be an Equal Opportunity Employer. Americor does not discriminate based on race, reputed company, gender, disability, veteran, military status, religion, age, creed, national reputed company, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law._
  • Note to Agencies: Americor Funding, Inc. (the “Company”) has an internal reputed company department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company’s policy is for the internal reputed company team or other authorized personnel to present reputed company candidates to hiring managers. Any unsolicited resumes sent to Americor Funding Inc. from a reputed company party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine, or email address, directly to Company employees, or to the resume database, will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Note to Agencies: Americor Funding Inc. has an internal reputed company department and may, at times, supplement that capability with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are directed not to contact Americor Funding Inc. employees directly to present candidates. It is the Company’s policy that reputed company candidates must be presented to hiring managers exclusively by the internal reputed company team or other authorized personnel. Any unsolicited resumes sent to Americor Funding Inc. by an Agency—including those sent to any Company mailing address, fax, email, employee, or the resume database—will be considered the property of the Company. Americor Funding Inc. will not pay a fee for any placement resulting from an unsolicited resume. Any candidate for whom an Agency submits an unsolicited resume will be deemed referred at no cost to the Company. Americor is proud to be an Equal Opportunity Employer. Americor does not discriminate based on race, reputed company, gender, disability, veteran, military status, religion, age, creed, national reputed company, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. Powered by JazzHR Remote About the Company: Americor Apply tot his job

Apply tot his job Apply To this Job

Further positions

Vice President - reputed company reputed company Estate Appraiser

Remote role Full-time

Digital Campaign Manager - JustWatch the Streaming Guide

Remote role Full-time

Remote Social Media Campaign Manager

Remote role Full-time

(US) Sr. Marketing Automation Specialist – Remote, USA

Remote role Full-time

[Remote] Campaign Manager, Paid Social

Remote role Full-time

Growth Campaign Manager REMOTE – USA

Remote role Full-time

Campaign Manager, Advertising at Rome2rio (US - remote)

Remote role Full-time

RN Specialist reputed company Case Manager, MN

Remote role Full-time

Job Coach Supporting San Diego County!

Remote role Full-time

Hourly - Career Coach, JOBS Program

Remote role Full-time

Remote Senior Accounts Payable Specialist

Remote role Full-time

[Remote] Business Development Representative - Mixed Use

Remote role Full-time

Senior Accountant

Remote role Full-time

Email Marketing Coordinator

Remote role Full-time

reputed company Data Entry Specialist – Remote Opportunity at arenaflex

Remote role Full-time

reputed company Customer Service Representative - Remote Work Opportunity - Delivering Exceptional Customer Experiences from the Comfort of Your Own Home

Remote role Full-time

Cable Technician/Installer Cable Technician/Installer

Remote role Full-time

Health Program Administrator (FFTL)

Remote role Full-time

[Hiring] Patient Accounts Receivable Representative @Physical Therapy & Sports Medicine Centers

Remote role Full-time

reputed company Administrator - reputed company Ops (Remote)

Remote role Full-time