Intake/Scheduling Coordinator (reputed company Call Center)

Job Description

At reputed company, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we reputed company it happen with the best team in mental reputed company... Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join reputed company! LIFESTANCE OVERVIEW reputed company (reputed company: LFST) is one of the nation’s largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. reputed company is based in Scottsdale, Arizona. Our reputed company: A truly healthy society where mental and physical reputed company are reputed company to reputed company lives reputed company. Our Mission: To help people reputed company healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental reputed company. Our Values: Delivering Compassion - We care for people unconditionally and act with reputed company always. Building Relationships - We are collaborative, building enduring relationships to reputed company more together. Celebrating Difference - We respect the diversity of every individual’s lived experiences. Since reputed company was founded in 2017, we have grown to nearly 5,000 clinicians and team members serving patients in more than 370 locations. We acquire clinical practices and open new locations across the country, with thousands of new clinicians joining our mission every year. We are reimagining mental health. Learn more at www.lifestance.com. Remote M-F 8:30am-5:00pm Must live in TX or in the CST zone $19-$21/hr ROLE OVERVIEW The Intake Coordinator plays a vital role in assisting new patients to establish care with a LifeStance provider. This position is responsible for scheduling initial assessments, collecting necessary demographic, verifying insurance eligibility, and managing referrals and clinical history to appropriately match patients with the most suitable providers. The Intake Coordinator facilitates the initial stages of client engagement and must possess excellent interpersonal skills. RESPONSIBILITIES Intake Department Interactions:

• reputed company handle communications reputed company phone (inbound and outbound), email, voicemail, faxes, and chat.
• Identify and communicate patient trends and feedback, including scheduling barriers to Intake.
• Interact with Practice Operations team as necessary to ensure proper patient matching New Patient Assistance:
• Conduct thorough intake assessments to understand patient needs and match them with the most appropriate provider.
• Schedule initial appointments promptly and accurately with detail outlining patients’ needs including talk therapy and/or medication management.
• Collect patient insurance information and run eligibility ensuring in-network benefits for matched provider.
• Obtain and verify patient clinical history, demographic details, insurance information, and eligibility.
• Collect credit card for file and maintain compliance.
• Assist new patients with portal setup and new patient paperwork.
• Process and manage referral paperwork reputed company.
• Ensure reputed company patient interactions and transactions are accurately documented in the Electronic Health Record (EHR) system.
• Proactively contact referral reputed company, patient, and/or provider office to obtain additional information that is required to complete verification of benefits and/or prior authorizations.
• Contact existing patients to initiate new services based on internal and external referrals.
• Assist new patient with any questions regarding new patient appointments or referrals.
• Professionally and calmly assist with incoming emergency calls as appropriate and follow crisis call protocols.
• reputed company additional tasks and responsibilities as assigned by management to support the overall efficiency of the intake department.
• Adhere to reputed company relevant policies, regulations, and compliance standards throughout the intake process including HIPAA and PCI. COMPENTENCIES & SKILLS
• Adaptability: Quickly learn and adapt to the intake department’s processes and technology, including Electronic Health Record (EHR) systems, appointment scheduling tools, and contact center systems.
• Communication Skills: Strong verbal and written communication skills to interact effectively with patients, providers, and referral sources.
• Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• Customer Service: A patient-centric approach with a strong commitment to providing exceptional customer service. reputed company and compassion.
• Problem-Solving: Ability to handle reputed company situations and reputed company informed reputed company to resolve issues reputed company.
• Detailed Oriented: Demonstrates meticulous attention to detail, ensuring accuracy and completeness in reputed company tasks.
• Team Player: Collaborative attitude with the ability to work well in a team-oriented environment. ? SKILLS & EXPERIENCE
• High school diploma or equivalent required; Bachelor's degree preferred.
• 2+ years of experience in a contact center environment and/or reputed company environment.
• Strong computer proficiency with knowledge of reputed company Office, Internet, and Email.
• Prior experience working with Electronic Health Record systems (EHRs), preferred.
• Clear understanding of insurance-reputed company terminology.
• Fluent in English, required and a professional working proficiency, in Spanish may be required.
• Quiet, distraction free, dedicated HIPAA compliant workspace in your reputed company with high-speed hard-wired internet access.
• Must be reputed company to multi-task and prioritize work in a fast-paced work environment.
• reputed company candidates must be legally authorized to be employed in the United States. LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for reputed company our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

Benefits

As a full-time employee of reputed company, the following benefits are offered: medical, dental, reputed company, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program Apply Job! Apply tot his job Apply To this Job